Engagement And Retention - My Programming School

In this lecture, we will see Customer Engagement and Retention but In the previous lecture, we saw Customer Retention, Customer Retention Strategies, customer retention Important, Etc.

Contents

#1.Understand the Importance of Engagement and Retention

Q1)An actively engaged employee can positively affect recruiting by:

I)Posting negative comments on Glassdoor.
II)Venting to coworkers about their work load.
III)Encouraging headhunters to poach their colleagues from their current positions.
IV)Telling potential hires about their positive experiences at the company.
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IV)Telling potential hires about their positive experiences at the company.
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Q2)Engagement boosts the bottom line by:

I)Decreasing productivity.
II)Increasing customer loyalty.
III)Decreasing profitability.
IV)Increasing employee dissatisfaction.
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II)Increasing customer loyalty.
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#2.Measure Engagement with Your Team

Q1)An engaged employee:

I)Is excited and fulfilled by their work.
II)Spends hours scanning company social media accounts.
III)Frequently misses deadlines.
IV)Schedules meetings to feel productive.
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I)Is excited and fulfilled by their work.
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Q2)What’s the first step to take when addressing engagement levels?

I)Checking your own level of engagement
II)Scanning your company’s Glassdoor reviews
III)Setting up a team meeting to air grievances
IV)Pulling aside employees you suspect are disengaged
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I)Checking your own level of engagement
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#3.Engage Your Team

Q1)To AMP up members of your team, you can:

I)Give them ownership of a project
II)Micromanage their work
III)Master their job responsibilities so that you can fill in when necessary
IV)Buy them coffee to kick-start their creativity
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I)Give them ownership of a project
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Q2)When tailoring recognition to the employee, you should consider:

I)Whether they’re willing to take on more work
II)Their current salary
III)Their interests, preferences, and values
IV)Whether they have the same hobbies as you
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III)Their interests, preferences, and values
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#4.Focus on Retention

Q1)Before engaging in a retention conversation with an employee, consider consulting with:

I)All your directs on your team
II)Your HR business partner
III)Head of HR
IV)Your executive leadership team
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II)Your HR business partner
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Q2)Which of the following is the best way to prepare for a disengagement conversation?

I)Set the context by telling the person why you’re having the conversation
II)Send daily emails to your report explaining that you need to talk
III)Avoid asking questions that might bring up sensitive issues
IV)Ask for feedback about the disengaged employee from all other members of the team
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I)Set the context by telling the person why you’re having the conversation
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Engagement and Retention – my programming school