A.Get Started with Lightning Scheduler Data Model
Qn.1)What does a Lightning Scheduler data model do?
I)It helps you to predict the financial results of a quarter.
II)It stores data about sales and targets.
III)It helps you understand how the basic building blocks of data relate to each other.
IV)It helps you figure out the different models of employee engagement.
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III)It helps you understand how the basic building blocks of data relate to each other.
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Qn.2)Which are considered service resources?
I)Appointment attendees and physical equipment used for the appointment
II)Customers and their bank accounts
III)Services and investment accounts offered by the bank
IV)Back-office executives who are not customer-facing
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I)Appointment attendees and physical equipment used for the appointment
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B.Discover Service Territories, Members, and Skills
Qn.1)What are service territories?
I)Services offered by a company in a particular country
II)Customers’ home addresses
III)Countries where a company is doing business
IV)Branches where customers can meet advisors
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IV)Branches where customers can meet advisors
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Qn.2)Himalay Reddy, an investment bank financial advisor, has vast knowledge about investment opportunities at the bank and is adept at social networking. He often meets customers to recommend available investments. What’s his service resource skill?
I)Getting face time with customers
II)Knowledge of investment opportunities at the bank
III)Social networking
IV)A and B
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II)Knowledge of investment opportunities at the bank
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C.Explore Appointment Topics and Templates
Qn.1)What are work type groups?
I)Appointment topics
II)Types of work done in a company
III)Career opportunities published by a company
IV)Appointment templates
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I)Appointment topics
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Qn.2)What’s the relationship between skills and appointment templates?
I)Appointment templates define various aspects of appointments such as what skills are needed for an appointment topic.
II)There’s no relationship between skills and appointment templates.
III)Skills are appointment templates for a particular location.
IV)Appointment templates are used by employees to develop their appointment skills.
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I)Appointment templates define various aspects of appointments such as what skills are needed for an appointment topic.
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