In this tutorial, we are going to cover the Module called “Salesforce Mobile App Rollout“. In this lecture, you are going to develop a rollout technique to support your company do more with the Salesforce mobile app. Solve the quiz on Trailhead.
#1. Get Started with Your Salesforce App Rollout
Solve these tests and get 100 points
Q1)Why should you develop a rollout strategy for the Salesforce mobile app?
I)To satisfy a business requirement
II)To improve adoption and provide more value to users
III)To stay within your project budget
IV)To impress your friends
II)To improve adoption and provide more value to users
Q2)Which of the following is an element of a comprehensive mobile rollout strategy?
I)Forming a team of mobile developers
II)Hiring a mobile consultant
III)Defining your mobile requirements and use cases
IV)Purchasing mobile devices for all of your employees
III)Defining your mobile requirements and use cases
Check the Quiz to Earn 100 out of 100 Points
The second attempt earns 50 points. Three or more earn 25 points.
#2. Craft Your Rollout Strategy
Solve these tests and get 100 points
Q1)Which of the following use cases is a good example of a micro-moment?
I)Asking a question on Chatter
II)Completing a 12-step wizard
III)Updating an opportunity
IV)A and B
V)A and C
V)A and C
Q2)What’s the most effective method for researching the mobile needs of your users?
I)Surveys
II)Ride-Alongs
III)Interviews
IV)Focus Groups
V)Chatter
II)Ride-Alongs
Q3)A solid mobile use case has the following qualities:
I)The use case is designed for micro-moments.
II)The ease of cultural adoption is high.
III)The business impact is relatively low.
IV)A and B
V)All of the above
IV)A and B
Check the Quiz to Earn 100 out of 100 Points
The second attempt earns 50 points. Three or more earn 25 points.
#3. Become a Mobile Expert and Evangelist
Solve these tests and get 100 points
Q1)When you’re getting familiar with the Salesforce app, you should:
I)Ask the reference librarian at your public library.
II)Complete the Salesforce Mobile App Customization module.
III)Become a mobile data encryption expert.
IV)Learn how to build an iOS app.
II)Complete the Salesforce Mobile App Customization module.
Q2)The best time to involve an executive sponsor and stakeholders is:
I)At the start of the project, and throughout the duration.
II)When you’re ready to go live.
III)After the launch.
IV)Never, most projects don’t need executive buy-in.
I)At the start of the project, and throughout the duration.
Q3)Three best practices for a demo include:
I)Make sure your org is empty of data, test everything beforehand, and no need to practice.
II)Practice, illustrate your use case with real user stories, and do static screenshots rather than a live demo.
III)Practice, illustrate your use cases with real user stories, and make sure you have sample data in your org.
IV)Use screenshots, create presentation slides, and present in-person only.
II)Practice, illustrate your use cases with real user stories, and make sure you have sample data in your org.
Q4)What’s a good approach for pitching to executives?
I)Start with a lengthy opening that provides a lot of stats and supporting details.
II)Highlight the business value of your use cases.
III)Bring a manager who will support your claims about the benefits of using the Salesforce app.
IV)A and B
V)B and C
V)B and C
Check the Quiz to Earn 100 out of 100 Points
The second attempt earns 50 points. Three or more earn 25 points.
#4. Test Your Mobile Customizations
Solve these tests and get 100 points
Q1)For optimal usability, what is the preferred number of fields that you should include on a page that will be accessed from a mobile device?
I)5 fields or fewer
II)10 fields or fewer
III)15 fields or fewer
IV)There is no recommended limit. Mobile users don’t mind scrolling.
I)5 fields or fewer
Q2)What’s the proper way to test your mobile customizations?
I)Test exclusively on your own mobile device.
II)Test on every platform and device on which you intend to deploy.
III)Use the device emulators provided by Apple and Google.
IV)Testing isn’t really necessary.
II)Test on every platform and device on which you intend to deploy.
Q3)How do you deal with a Visualforce page that isn’t behaving as expected in the Salesforce app?
I)Nothing, Visualforce pages automatically work perfectly in the Salesforce app.
II)Delete the page.
III)Revise the code, or create a mobile-specific version of the page.
IV)You can’t use Visualforce pages in the Salesforce app.
III)Revise the code, or create a mobile-specific version of the page.
Q4)Piloting the app before you go live provides an opportunity to:
I)Validate your mobile use cases.
II)Delay the launch as long as possible.
III)Train your super users.
IV)A and B
V)A and C
V)A and C
Check the Quiz to Earn 100 out of 100 Points
The second attempt earns 50 points. Three or more earn 25 points.
#5. Plan Your Rollout
Solve these tests and get 100 points
Q1)A good time for your rollout could be:
I)Over the holidays.
II)At the end of the quarter.
III)When there’s already a large company event planned, like your sales kickoff.
IV)When stakeholders are on vacation.
III)When there’s already a large company event planned, like your sales kickoff
Q2)What are some common metrics used to measure the success of a mobile rollout?
I)Employee satisfaction
II)There aren’t any good metrics for measuring the success of a rollout.
III)Adoption data, like logins and usage
IV)A and B
V)A and C
V)A and C
Q3)What security-related steps should you take before rolling out the Salesforce app?
I)Develop rules and guidelines about employees using personal devices to access Salesforce data.
II)Test the Salesforce app with your single sign-on solution, if applicable.
III)Create an encryption system for the mobile app.
IV)A and B
V)B and C
IV)A and B
Check the Quiz to Earn 100 out of 100 Points
The second attempt earns 50 points. Three or more earn 25 points.
#6. Communicate the Rollout to Your Company
Solve these tests and get 100 points
Q1)Potential ideas for marketing your mobile launch include:
I)You don’t need to market an internal launch.
II)A weekly email drip campaign
III)A launch event
IV)A and B
V)B and C
V)B and C
Q2)Why is it important to create a training plan?
I)Some users are reluctant to embrace new technology.
II)Users need to feel confident getting around in the Salesforce app.
III)It’s required by your stakeholders.
IV)A and B
V)B and C
IV)A and B
Q3)Which of the following formats is generally the most effective for training your mobile users?
I)User guide
II)PowerPoint presentation
III)Short video
IV)Tipsheet
III)Short video
Check the Quiz to Earn 100 out of 100 Points
The second attempt earns 50 points. Three or more earn 25 points.
#7. Roll Out the Salesforce App to Your Users
Solve these tests and get 100 points
Q1)You can collect feedback from users by:
I)Asking their managers
II)Sending out surveys or encouraging users to post in Chatter
III)Creating a Mobile Feedback object that’s accessible in the Salesforce app
IV)A and B
V)B and C
V)B and C
Q2)When you’re preparing your measures for success, don’t forget:
I)Your ruler
II)To work by yourself on key metrics
III)To take a baseline before you launch the Salesforce app
IV)That using specific metrics isn’t recommended
III)To take a baseline before you launch the Salesforce app
Q3)How do you keep up the momentum after your initial mobile rollout?
I)Build everything your users request.
II)Continually evaluate and prioritize your backlog of mobile enhancements and use cases based on feedback from users, executives, and stakeholders.
III)Don’t worry about keeping up the momentum. After the initial rollout, your job is done.
IV)Let your executive sponsor decide which mobile features and use cases are a priority.
II)Continually evaluate and prioritize your backlog of mobile enhancements and use cases based on feedback from users, executives, and stakeholders.
Check the Quiz to Earn 100 out of 100 Points.
