Winter ’21 Release Highlights
#1.See What’s New with Work.com
Q.)1True or False: Queue Management aids businesses in scaling onsite capacity in order to meet pressing needs and follow local regulations.
I)True
II)False
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I)True
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Q.2)Digital Trust Cards allow companies to publish which safety protocols?
I)Social distancing policies
II)Fire drills
III)Amenity scheduling
IV)A and B
V)A and C
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V)A and C
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#2.See What’s New with Sales
Q.1)What type(s) of change(s) can Opportunity Deal Change Highlights emphasize?
I)Deals that grew
II)Deals that shrank
III)Deals that were delayed
IV)A and B
V)A and C
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IV)A and B
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Q.2)With Multi-Cloud Support for Billing, you can create invoices and bill orders from which location(s)?
I)Service Cloud work orders
II) High-Velocity Sales orders
III)B2B Commerce orders
IV)A and C
V)B and C
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IV)A and C
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#3.See What’s New with Service
Q.1)True or False: Field Service: Time Sheets let managers monitor employees’ time, benefits, insurance, and PTO accruals.
I)True
II)False
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II)False
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Q.2)What does Service Setup Assistant provide?
I)A six-step guided setup
II)Agent productivity best practices
III)Out-of-the-box configuration
IV)A and C
V)B and C
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V)B and C
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#4.See What’s New with Marketing
Q.1)With Customer 360 Audiences, what can marketers now do with customer data?
I)Capture it across touchpoints.
II)Deactivate it across touchpoints.
III)Reduce it across touchpoints.
IV)Recycle it across touchpoints.
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I)Capture it across touchpoints.
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Q.2)What does Interaction Studio’s Personalization Decisions evaluate?
I)The likelihood of a customer interacting with an offer or action
II)The type of customer interacting with an offer or action
III)The value of an offer or action
IV)A and B
V)A and C
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V)A and C
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#5.See What’s New with Commerce and Communities
Q.1)What does a centralized pricing workspace within B2B Commerce on Lightning Experience allow users to do?
I)Locate data quickly.
II)Carry out bulk actions.
III)Roll out multi-factor authentication.
IV)A and B
V)B and C
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IV)A and B
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Q.2)True or False: Multi-factor authentication and card skimming detection provide the availability, scalability, security, and performance that global customers require.
I)True
II)False
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I)True
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#6.See What’s New with Platform, Apps, and Integration
Q.1)True or False: You can now use merge fields to bring Salesforce data into survey response options and ask relevant follow-up questions.
I)True
II)False
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I)True
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Q.2)Salesforce Optimizer has which new metrics?
I)Critical Permission Assignment
II)Insecure Settings for Guests
III)API Governance
IV)A and B
V)A and C
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IV)A and B
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Q.3)True or False: Dynamic Forms let you arrange forms within App Builder.
I)True
II)False
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I)True
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#7.See What’s New with Industries and Sustainability Cloud
Q.1)Intelligent Document Automation enables you to do what?
I)Ask relevant follow-up questions.
II)Set visibility rules.
III)Reduce manual data entry.
IV)Slow down the queue.
V)Arrange forms.
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III)Reduce manual data entry.
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Q.2)True or False: Sustainability Cloud’s Data Gap Filling can help you find and fix data gaps and overlaps that can affect your carbon emissions analysis.
I)True
II)False
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I)True
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#8.See What’s New with Salesforce.org and Employee Experience
Q.1)Nonprofits can create donation forms that are connected to their payment provider using what Salesforce.org Elevate tool?
I)Giving Pages
II)Donation Pages
III)Payment Services
IV)Donor Hub
V)Nonprofit Success Pack
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I)Giving Pages
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Q.2)What can a user do with Philanthropy Cloud for Android?
I)Create a philanthropy event.
II)Donate funds.
III)Sign up for volunteer opportunities.
IV)A and B
V)B and C
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V)B and C
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#9.See What’s New with Einstein Analytics
Q.1)True or False: Fast Start Templates enable you to schedule the frequency of Einstein Discovery deployment.
I)True
II)False
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II)False
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Q.2)Einstein Analytics includes which connectors for Snowflake?
I)SyncOut
II)Dynamic Form Connector
III)Output Connector
IV)A and B
V)A and C
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V)A and C
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#10.See What’s New with Success Cloud and Enablement
Q.1)True or False: Enhancements to the Help Portal include a longer case submission process that’s more than five fields, and chat support for High-Velocity Sales customers.
I)True
II)False
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II)False
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Q.2)What powers Einstein Recommendations for Trailhead?
I)Custom Product Tags
II)Einstein Personalized Recipes
III)Salesforce AI
IV)Content Delivery Networks
V)Chat Support
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III)Salesforce AI
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