A.View Order History and Cancel Orders
Qn.1) What is a Salesforce solution kit?
I)A diagram that shows you how to connect multiple clouds or products
II)An add-on feature for Service Cloud
III)A series of Trailhead modules that teach you a new skill
IV)A set of documentation and resources that gives you everything you need to implement a cross-cloud solution
[showhide type=”post1″ more_text=”Show Answer” less_text=”Hide Answer”]answer= II)An add-on feature for Service Cloud [/showhide]
Qn.2) How does the B2C Commerce to Service Cloud connector set Pia up for success as she integrates Marketing Cloud and B2C Commerce?
I)It guides her through the integration in Service Cloud using a setup wizard
II)It provides a framework to share and sync data, including a set of custom objects, to support the integration.
III)It provides a set of documentation for implementing the integration.
IV)It uses the power of artificial intelligence to automate the most complex parts of the integration.
[showhide type=”post2″ more_text=”Show Answer” less_text=”Hide Answer”]answer= IV)It uses the power of artificial intelligence to automate the most complex parts of the integration. [/showhide]
B.Order on Behalf of a Customer
Qn.1) How do the agents at NTO benefit from being able to order on behalf of customers?
I)They can reorder an item for a customer if it arrives damaged or otherwise defective
II)They can send a customer the same item in multiple colors as a thank-you surprise
III)They can order the next size up if a customer wants to make an exchange
IV)A and B
V)A and C
[showhide type=”post3″ more_text=”Show Answer” less_text=”Hide Answer”]answer= V)A and C [/showhide]
Qn.2) How does the Order on Behalf of a Customer solution kit build on the View Order History and Cancel Orders solution kit?
I)It doesn’t. Pia is starting from scratch as she implements this solution kit.
II)It picks up where Pia left off in the Guided Integration WizarIV)
III)It relies on the Service Cloud connector pulling in data from B2C Commerce to Service Cloud
IV)It uses Apex triggers that Pia wrote for the previous solution kit.
[showhide type=”post4″ more_text=”Show Answer” less_text=”Hide Answer”]answer= III)It relies on the Service Cloud connector pulling in data from B2C Commerce to Service Cloud [/showhide]
C.Enable Real-Time Conversations with Customers
Qn.1) What are the two main kinds of live web chat Pia can implement using this solution kit?
I)Live agent chat and chatbots
II)SMS messaging and chatbots
III)Social media messaging and telephony
IV)Carrier pigeons and pneumatic tubes
[showhide type=”post5″ more_text=”Show Answer” less_text=”Hide Answer”]answer= I)Live agent chat and chatbots [/showhide]
Qn.2) What’s one situation where live agent chat can keep shoppers engaged?
I)When a customer checks out, live agent chat pops up so they can be prompted to complete a survey.
II)When a customer opens a competitor’s site, live agent chat prompts them to return to yours.
III)When a customer performs a search that yields poor results, the site suggests live agent chat.
IV)A and B
V)A and C
[showhide type=”post6″ more_text=”Show Answer” less_text=”Hide Answer”]answer= III)When a customer performs a search that yields poor results, the site suggests live agent chat. [/showhide]
