module: Workforce Engagement for Service: Quick Look

Workforce Engagement For Service: Quick Look

a.Deliver Exceptional Customer Service

Qn.1)What is one of the key benefits of Workforce Engagement?

I)Provides you with operational data in one dashboard
II)Allows you to supervise all of your agents no matter their schedules.
III)Helps you place the right agents with the right skills at the right time
IV)Lets you see snapshots of customer caseloads.

Qn.2)What is one-way Workforce Engagement helps your team?

I)Agents can run reports on channels like chats, voice calls, or messaging apps.
II)Optimizes capacity plans to ensure you are properly staffed
III)Provides agents with a consistent work experience
IV)Provides snapshots of your team.

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