module: Salesforce Platform Basics | Trailhead salesforce answers

Module: Salesforce Platform Basics

A.Get Started with the Salesforce Platform

Salesforce Platform Basics

Watch to Solve Challenge

B.Discover Use Cases for the Platform

Qn.1)When identifying processes to bring into Salesforce, look for:

I)Manual processes with numerous steps
II)Email-driven processes
III)Teams using spreadsheets to run the business
IV)Documents shared on local directories
V)All of the above

Qn.2)Three use cases for Finance on the platform are:

I)Help desk, Pricing, Facilities management
II)Vendor management, Transportation, Contract management
III)Budget management, Pricing, Contract management
IV)Identity management, Billing management, Budget management
V)All of the above

C.Understand the Salesforce Architecture

Qn.1)Our trusted, multitenant cloud means you get:

I)The benefits of the same core set of features for all customers
II)Upgrades three times a year
III)No software to install to access Salesforce
IV)All of the above

Qn.2)The Salesforce API is:

I)Like a contract between two pieces of software, allowing them to connect and exchange information
II)Not available for certain technologies such as wearables
III)The exact same thing as an API name
IV)Only for programmers to use

Qn.3)Metadata refers to:

I)Everything in your Salesforce org, including your customer and user data
II)A representation of your standard functionality, without customizations
III)Data about data
IV)Configuration-based modifications only

D.Navigate Setup

Qn.1)The Company Information page is where you can find:

I)Your org ID
II)Licenses available and in use
III)Information on important limits such as data and file usage
IV)All of the above

Qn.2)What are the three main categories in the Setup menu?

I)Object Management, Preferences, Groups
II)User Management, Settings, Security
III)Administration, Platform Tools, Settings
IV)AppExchange, Profiles, Customizations

Qn.3)What is an easy way to find what you’re looking for in the Setup menu?

I)Type the first few letters of what you’re looking for in the Quick Find box.
II)Click headings and subheadings until you find what you’re looking for.
III)Memorize what’s in each category.
IV)Click one of the main categories in the Setup menu, then look at the page to the right.

E.Power Up with AppExchange

Qn.1)When you’re getting started with AppExchange, a best practice is to:

I)Install apps of interest right away.
II)Request the top 3 apps from each department.
III)Develop a plan, including budget, timing, and key department use cases.
IV)Install apps directly into production.

Qn.2)When you want to find an app after you install it, what should you enter in the Quick Find box in Setup?

I)Installed Apps
II)Installed Packages
III)Installed Components
IV)Installations
V)Apps

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