Module: Public Sector Solutions Design

Here you will find the solution to the module Public Sector Solutions Design. Learn digital 1st solutions to help governments better serve constituents.

Contents

#1.Discover the Public Sector Solutions Design Advantage

Quiz

+100 points

Q1)What is the advantage of Public Sector Solutions being built on the Salesforce platform and Service Cloud?

#I) It enables you to service customers who use Sales Cloud.

#II) Industries accounts are shown as constituents.

#III) Data duplication makes it easier to hide loopholes.

#IV) You have a 360-degree view of constituents, and components designed to deliver personalized services to constituents.

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#IV) You have a 360-degree view of constituents, and components designed to deliver personalized services to constituents. [/bg_collapse]

Q2)How do you implement Public Sector Solutions for multiple government agencies?

#I) Move all the agencies to a single platform.

#II) Choose components to build a tailored solution that can address the needs of different agencies.

#III) Use objects from Salesforce Consumer Goods.

#IV) Continue paper intake and not implement Public Sector Solutions.

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#II) Choose components to build a tailored solution that can address the needs of different agencies. [/bg_collapse]

Check the Quiz to Earn 100 Points

The second attempt earns 50 points. Three or more earn 25 points.

#2.Explore the Components of Public Sector Solutions

Quiz

+100 points

Q1)What is the Public Sector Solutions data model built on?

#I) Salesforce Customer 360 objects

#II) Salesforce Data Objects with Survey and Manufacturing attributes

#III) Generic objects

#IV) Standard Salesforce objects, Service Cloud objects, and some Industries objects

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#IV) Standard Salesforce objects, Service Cloud objects, and some Industries objects [/bg_collapse]

Q2)What are the three layers of OmniStudio?

#I) Digital, Virtual, and Physical

#II) Digital Experience, Service Management, and Developer Experience

#III) Experience Cloud, Sales Cloud, and Service Cloud

#IV) OmniChannel, OmniScripts, and OmniRaptors

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#II) Digital Experience, Service Management, and Developer Experience [/bg_collapse]